At Danish Collection Delhi (“we,” “our,” or “us”), we want you to be completely satisfied with your purchase. This Refund & Return Policy outlines the terms and conditions for requesting refunds and returns for products purchased from our e-commerce store located at www.danishcollectiondelhi.com. By placing an order with us, you agree to the terms and conditions outlined in this policy.

Eligibility for Refunds and Returns

1.1 Damaged or Defective Products:

If you receive a product that is damaged or defective, please contact our customer support team within 1-2 days of receiving your order. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

1.2 Incorrect Products:

In the event that you receive an incorrect product, please notify us within 1-2 days of receiving your order. We will arrange for the correct item to be sent to you, and you may be required to return the incorrect item at our expense.

Return Process

2.1 Return Authorization:

To initiate a return, please contact our customer support team with your order details and the reason for the return. We will provide you with a return authorization (RA) number and instructions on how to proceed.

2.2 Return Conditions:

To be eligible for a return, the following conditions must be met:

The product must be in its original condition, unused, and with all original tags and packaging intact.

The return must be requested within 1-2 days of receiving the order.

The return package must include the RA number provided by our customer support team.

2.3 Return Shipping:

The customer is responsible for the cost of return shipping, except in cases of damaged, defective, or incorrect products. We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive the returned item.

Refund Process

3.1 Refund Eligibility:

Upon receiving and inspecting the returned product, we will determine if it meets the eligibility criteria for a refund. If approved, we will process the refund to the original payment method used for the purchase.

3.2 Refund Timing:

Refunds will be processed within 5 business days from the date we receive the returned product. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.

Non-Refundable Items

The following items are non-refundable:

Gift cards or e-gift cards.

Products that are marked as final sale or clearance.

Personalized or customized products.

Contact Information

If you have any questions or concerns regarding our Refund & Return Policy, or if you need assistance with a return, please contact us using the following details:

[info@dainshcollectiondelhi.com]

[+91-9582700844]

We appreciate your understanding and cooperation in adhering to the terms and conditions outlined in this Refund & Return Policy.